To continue to serve our customers, as best we can, while helping to ensure the safety of our employees, we are staffing a much smaller crew and following other best practices during the COVID-19 situation. This has resulted in some of our delivery times being longer than normal. We greatly appreciate your business. Thank you for your patience while we strive to keep the people who pack and ship your orders as safe as possible.

Once your order processes and ships, you will receive an email with your tracking number. Please be sure to check the Spam folder.

Please return any items back to us along with the original packing list. Please make sure the tags are attached or included in the shipment. The items must also not be washed or used.
We do not provide the return shipping label. With that being said, we do not have a preference on the method of shipping you choose for the return. Please be sure to keep a copy of the return tracking number for your records.

Once your package is received by our staff, it may take up to 7-10 business days to receive your credit, depending on the volume of returns being received.

We unfortunately do not process any direct exchanges; there is no exception to this process. If you would like to exchange any items, please return the item as stated above, then simply place a new order online for the items you would like in exchange.

We would love to hook you up with a sticker! Simply contact us and request one!

If you’re looking to join the RTR Team, simply contact us and we will get you in touch with the appropriate staff member.

If your package is delayed, damaged, or not received, please send Customer Service a message using the contact form. Please include your order number in the message and we will assist you as soon as possible. Please note there will be temporary delays in relation to COVID-19. We thank you for your patience.

Our website does not accept orders placed outside of Canada or the USA.

Yes! We have the option of shipping to your PO Box.